What is the proper cleaning and maintenance?
When the Markawall material is first installed, the surface should be
thoroughly cleaned with soap and water, and then rinsed with water. The
water should be changed frequently, so it does not get contaminated with
adhesive. The material must be dried with a soft towel before using the
surface. This initial cleaning is important to remove any wallcovering
adhesive that may be left on the surface.
“How often do I need to clean the surface?” is a commonly asked question.
This is somewhat difficult to answer, since this really depends on how
often, and how much writing the user is doing. Some rooms may be used
occasionally, which may require weekly or monthly cleanings. Other rooms
may be used daily which may require daily cleanings. This all depends on
the frequency of use. Basically, when dry erase material is dirty, it
should be cleaned, this holds true for all dry erase surfaces.
is best to include a starter kit, which contains recommended markers,
erasers, spray cleaning fluid, and soft towels, as well as detailed cleaning
instructions with each installation. This will insure that the user has the
recommended markers and erasers for the Markawall surfaces. This will also
make sure the material lasts a long time.
clean the surface, use the Markawall Dry Erase Cleaner or the Sanford Expo
Cleaner. All cleaners work best if the surface is rinsed with water after
cleaning. The water rinse will remove any residue left behind by the
cleaners. Water, alcohol, or ammonia based cleaners like 409 or Windex may
also work to clean the surface. NEVER USE ABRASIVE CLEANERS OR SCOTCH PADS
ON THE Markawall SURFACES. Rinsing with water will help make sure that the
surface is clean and free from residue after cleaning. Let the surface dry
thoroughly after cleaning.
For stubborn stains, you can use a multi-purpose remover like “Goof-Off”.
If the material has been on the wall for a short period of time and it is
not erasing, this is due most likely to dried adhesive remaining on the
surface. The multi-purpose remover will assist in removing the adhesive
residue. Again, make sure the Markawall is rinsed with water after
Which erasers are recommended?
unique embossed surface, most users find that the
bristle eraser works best. A circular erasing motion will help get the
bristles into the texture and remove the dried marker residue. NEVER USE A
BRISTLE ERASER ON ANY OTHER Markawall SURFACE – IT WILL MAR THE SURFACE.
For all other Markawall products, soft felt erasers are recommended. These
should be discarded, as they become dirty.
The Sanford Expo eraser is an eraser that does not work well on the
The soft bottom on this eraser does not get into the embossing. When the
Expo eraser gets dirty, it also seems to push the ink into the surface. The
hard plastic edges may scratch the surface of the Markawall.
How often do I need to clean or change my erasers?
The eraser should be cleaned or replaced when it no longer removes all or
most of the dry erase writing. Felt erasers can be cleaned somewhat by
wiping them on a cloth or paper towel. This will remove some of the ink.
Otherwise, they should be replaced as needed.
Bristle Eraser can be cleaned with soap and water. The bristles are made
of fiberglass. Any household or dish detergent will work. Make sure the
erasers are dry before using or they will smear the ink.
Does the length of time the marker stays on the
affect the erasing?
Yes – Dry erase markers become more difficult to erase over time. Water and
cleaner may be required to remove old markings left on the surface.
Can you use an abrasive cleaner on any of the products?
- Even mild abrasive cleaners like Soft Scrub can scratch the surface and
are not recommended. Scotch pads and coarse paper towels should also be
Why is a “grease” line left behind when I erase the markers?
Dry erase markers work by leaving a film on the surface that the tint or ink
release erases from. The user is actually seeing the residue from the
release agent left on the surface. This can be removed with clean water & a
soft cloth. This “grease” line may also accumulate dust and dirt on the
surface over a period of time. This is why proper maintenance is important.
How long should the
The Markawall surfaces should last the lifetime of the building, if it is
properly maintained. Our oldest project to date is going on 13 years and it
is still performing.
Can you remove permanent marker from the
Permanent marker can be removed with cleaner or by writing over it with a
dry erase marker and erasing with a felt eraser.
Can you write across the seams?
Yes – How seams resist ink buildup is dependent on how well the material was
installed. A tight seam may not get any ink in it for years. Once the ink
is in the seam, you do not want to try to scrub it out, since this could
ruin the seam. It will always be a much tighter joint than traditional
markerboards, and it will not be as pronounced.
Is the felt eraser the same one originally made for chalkboards?
Yes – We recommend the use of a felt eraser. Many new “felt” erasers are
actually a polyester blend that do not erase as well as the traditional
When cleaning with a felt eraser, is there a problem with fiber
You may see a slight amount of “lint” remaining after erasing. This usually
happens with a new eraser. If small fibers do come off the eraser, it will
not affect the dry erase writing or erasing.
What type of magnets do you use with
have heavy-pull (Neodymium Iron Boron) magnets available for purchase. The
typical refrigerator “give away” magnets do not provide enough strength to
hold much to the
Some people find that a larger strip (sheet) magnet works well by attaching
part of the magnet to the
and the rest of the magnet overlapping the paper.
What markers should you use with our products?
LOW ODOR DRY ERASE MARKERS
Can you buy erasers somewhere else?
Yes – but like all markers, cleaners, and erasers, using the Markawall brand
will provide you with long lasting results. We recommend the
bristle eraser for the
This eraser is not sold in stores.
Why do you recommend a starter kit for every room?
This helps get the user off to the right start by using the correct markers,
erasers, and cleaner.
At what height do you install the marker tray?
Usually it is placed 24” – 36” above the finished floor (AFF) with the most
installations at 32” AFF.
Can you put tray or trim over a seam line?
Yes – this will cover the seam and make the wall look like one solid piece
Do you normally install marker tray wall to wall?
This is entirely up to the designer, architect, or facility manager. Some
people prefer to go wall to wall with the tray. This provides a continuous
marker and eraser tray, it catches the ink residue from erasing, and it does
not require the use of tray end caps. Others want just a small ledge to
rest markers and erasers. Not all walls can go wall to wall due to doors,
With wood marker tray, it is also entirely up to the designer, architect, or
What lengths can you buy trim in?
Aluminum is available in continuous lengths of up to 12’.
Wood available in continuous lengths of 8’ to 12’.
What stains are available for the wood trim/tray?
The wood trim and tray are available with three different finishes on red
oak or maple. The finishes are: clear varnish, red oak, and cherry.
Unfinished red oak and maple are available for those wishing to match an
existing interior finish.
How do you install paper rail?
For lengths under 12”, double-sided tape can be used. For longer lengths,
plastic clips are screwed into the wall, and the paper rail snaps onto the
What does it mean that
bi-directional lenticular pattern?
refers to the texture that is embossed into the
There are approximately 100 criss-crossing lines embossed into the surface
material. The embossing creates a pyramid type shape, deflecting the light
into different directions.
Can you use any removable decals on our material?
Yes – but some of them may leave behind an adhesive residue that will need
to be cleaned off.
What is the expected life of the products?
All Markawall products should last the lifetime of their building structures
if properly maintained.
How do you get rid of the frays on the edges of material?
Gently clip frays with nail clippers or upholstery scissors.
What is the average lead-time on the
90% of our orders ship within 24 hours of receipt.
2. How are the products
ship most orders, including accessories via UPS. If the UPS package size
guideline is exceeded or the customer requests a specific shipper, a
different shipping service will be used. For larger trim and tray orders,
we ship via common carrier.